Staff Outsourcing Issues
Companies were disappointed in full IT outsourcing, as the level of services provided by contractors often did not meet the expectations of the customer. But there are other ways of solving problems within the organization, such as incidental outsourcing, insorting, involving project personnel. Each option has its advantages and its minus.
2013 has set some trends in the development of the IT market and the needs of companies for relevant professionals and services. In an effort to reduce IT costs, companies are approaching different optimization schemes. One of the main ways of optimizing IT infrastructure support is through incidental outsourcing, dealing with emerging incidents at the request of the client. This service enables the rapid resolution of emerging technical problems, as well as maintenance in cases where work is difficult to determine in advance.
An increasing number of companies, including the developed regional structure, have come to understand that the one-time use of the contractor ' s resources is more financially beneficial than the maintenance of its own IT workforce. The outsourcing approach prevents the payment of a monthly fixed salary to HelpDesk, whose assistance in solving problems is only 2 to 3 times a month.